RETURNS​

ALL PROMOTIONAL AND SALE-ITEMS ARE FINAL SALE.

​How To Return An Item: ​In order to initiate a return, please contact us at ContactUs@TWApp.ie. Further instructions will be sent to you. ​Please notify us before returning any items. Please message us your full name, order number and the item(s) you would like to return. Please do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging​.

Customers are responsible for ALL shipping costs when returning. ​Our customer service team is always here to help you with your concerns. Send us an email at ContactUs@TWApp.ie and we will get back to you within 24 hours.

Please make sure the product is in original condition and includes all parts. Returns ​must be initiated within 30 days of your purchase. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the product, or deduct up to 20% of the original selling price from the refund amount.

Returns are accepted only under the following conditions:

  • The return must ​initiated within 30 days of your purchase.  
  • The returned item must be unused and in new, resalable condition.
  • ​Due to health and saftey reasons, personal use items returned (eg antisnoring chinstraps, mouthpieces, nasal vents etc.) are subject to a $15 disposal fee.

​refunds

The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, TWApp.ie will credit the customer's account for the original purchase price minus any fees. TWApp.ie will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to TWApp.ie. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.

frequently asked questions

IS MY PERSONAL INFORMATION SAFE?

HOW DO I PROCEED THROUGH THE CHECKOUT PROCESS?

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

HOW DOES YOUR SHIPPING WORK? HOW LONG DOES IT TAKE?

I'VE ONLY RECEIVED ONE ITEM BUT I ORDERED SEVERAL - WHERE'S MY STUFF?

I NEED TO CHANGE SOMETHING IN MY ORDER. HOW CAN I DO THAT?

I HAVE MY ORDER NUMBER BUT I STILL DIDN'T GET MY TRACKING NUMBER. WHEN WILL MY ORDER SHIP?

I'VE GOT MY TRACKING NUMBER, BUT THERE IS NO INFORMATION.

WHAT IS YOUR RETURN POLICY? 

HOW DO WE CONTACT YOU WITH PRESS OR BUSINESS INQUIRIES?