frequently asked questions
IS MY PERSONAL INFORMATION SAFE?
The TWApp.ie site uses a Secure Sockets Layer (SSL) protocol to fully encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy. You can also contact us through our contact form on our contact page.
HOW DO I PROCEED THROUGH THE CHECKOUT PROCESS?
Once you add items to your Shopping Cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the secure and quick check out process in your Check Out page.
Any questions: You can contact us through our contact form on our contact page.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, Stripe, and PayPal.
HOW DOES YOUR SHIPPING WORK? HOW LONG DOES IT TAKE?
We offer FREE Worldwide Shipping and provide tracking numbers for all purchases as well as a full 100% satisfaction guarantee.
Since we partner with several global merchants to offer you the best prices and products, our orders are shipped from many different locations, including USA, UK, EU, China, Thailand, India, etc. Because we ship from these countries and since processing time usually takes 1-5 business days, your items may take up to 10-21 business days to arrive.
We are a small startup fulfilling from multiple locations for our customers and we have to deal with fluctuating product demand. Please do not panic if your items do not arrive immediately because they're most certainly on their way and you can always track them by visiting the "Track Order" page. Thank you for your patience and understanding.
Please note that even though we ship internationally for free, we are not responsible for any additional customs fees you may incur. Also, we are not responsible if your country's customs' office holds the item and does not release it. Therefore we cannot issue refunds or free replacements if your customs office is at fault of you not getting your package. Please check your country's customs office policy before ordering if you're not sure about additional fees and their stance on internationally shipped items.
We process orders between Monday and Friday. Orders will be processed within 1-5 business days of ordering and shipped the next day after processing. Please note that we don't ship on weekends. In situations where products are in high demand, processing time can occasionally take longer than 1-5 business days.
Please ensure all delivery information is correct, If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Any questions: You can contact us through our contact form on our contact page.
I'VE ONLY RECEIVED ONE ITEM BUT I ORDERED SEVERAL - WHERE'S MY STUFF?
While we do our absolute best to get you everything at the same time. However, many of our items are shipped from different locations and countries, at different times, so they may not always arrive at the same time and in the same package. Please do not panic if your items do not arrive immediately because they're most certainly on their way and you can always track them by visiting "Track Order". Thank you for your patience and understanding.
Any questions: You can contact us through our contact form on our contact page.
I NEED TO CHANGE SOMETHING IN MY ORDER. HOW CAN I DO THAT?
You can alter your order at any time prior to shipment. However, once the order has been shipped, it is completely out of our control and cannot longer be changed. If your order hasn't yet been shipped, please contact ContactUs@TWApp.ie with the details you want changed.
Once shipment email is received we will no longer to be able to change or correct delivery information. You the customer will void any replacements or refunds if correct shipment information isn't provided at the time of shipment email.
Also, if you would like to add something to your previous order, you will have to place a new order for the new item separately.
Any questions: You can contact us through our contact form on our contact page.
I HAVE MY ORDER NUMBER BUT I STILL DIDN'T GET MY TRACKING NUMBER. WHEN WILL MY ORDER SHIP?
Orders can take 1-5 business days to be processed and shipped. As soon as your order has been shipped you will be notified via email immediately.
Any questions: You can contact us through our contact form on our contact page.
I'VE GOT MY TRACKING NUMBER, BUT THERE IS NO INFORMATION.
The shipping information can take 24-48 hours to be processed by either USPS or UPS for US orders. All other countries may have slightly longer delays for the tracking information to update. This is not up to us and depends entirely on the shipment service and how fast they update the information. Thank you for your patience and understanding.
Any questions: You can contact us through our contact form on our contact page.
WHAT IS YOUR RETURN POLICY?
If you wish to return an item, contact us at ContactUs@TWApp.ie and we'll help you with that. Also, please refer to our "Return Policy" for further information.
Any questions: You can contact us through our contact form on our contact page.
HOW DO WE CONTACT YOU WITH PRESS OR BUSINESS INQUIRIES?
If you wish to contact us regarding press or business inquiries, write to ContactUs@TWApp.ie.
Any questions: You can contact us through our contact form on our contact page.