RETURNS
ALL PROMOTIONAL AND SALE-ITEMS ARE FINAL SALE.
How To Return An Item: In order to initiate a return, please contact us at [email protected]. Further instructions will be sent to you. Please notify us before returning any items. Please message us your full name, order number and the item(s) you would like to return. Please do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging.
Customers are responsible for ALL shipping costs when returning. Our customer service team is always here to help you with your concerns. Send us an email at [email protected] and we will get back to you within 24 hours.
Please make sure the product is in original condition and includes all parts. Returns must be initiated within 30 days of your purchase. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the product, or deduct up to 20% of the original selling price from the refund amount.
Returns are accepted only under the following conditions:
- The return must initiated within 30 days of your purchase.
- The returned item must be unused and in new, resalable condition.
- Due to health and saftey reasons, personal use items returned (eg antisnoring chinstraps, mouthpieces, nasal vents etc.) are subject to a $15 disposal fee.
refunds
The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, TWApp.ie will credit the customer's account for the original purchase price minus any fees. TWApp.ie will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to TWApp.ie. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.